FAQ's

Frequently Asked Questions

 

What is The Interlude?

The Interlude creates personalised art that captures your favourite music moments. From concert memories to meaningful songs, we help you celebrate the soundtrack of your life.

How do I create a personalised poster?

Personalised posters are coming soon! For now, you can choose from our range of beautifully designed fixed posters.

What is the quality of the prints?

We use high-quality paper 180-250gsm and leading printing techniques to ensure your poster looks amazing and lasts for years.

How does Bundle & Save work?

  • If you buy 2 items 5% discount will be auto applied to you total basket
  • If you buy 3 items or more 10% discount will be auto applied to you total basket
  • This can be used in conjuction with other codes for a limited time

What frames do you use?

The frames are made from pine and come in 4 colors: black & white.

They are 20-25mm thick and 10-14mm, providing the perfect balance of durability and style.

To keep your poster looking its best, we use shatterproof, transparent plexiglass to protect it from damage.

We include hanging hardware with every order, making it easy to hang the frame in both horizontal and vertical orientations.

The poster is ready-to-hang as the poster is delivered within the frame. It is ready to be hung directly on the wall.

How long does it take to receive my order?

Orders are processed within 3 working days, with UK delivery taking 2-4 days. Delivery times outside the UK vary by location. If your order hasn’t arrived within 10 working days, please contact us at support@theinterlude.com so we can follow up with the shipping carrier.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and times will be calculated at checkout based on your location.

Can I customise the design of my poster?

Personalised posters are coming soon! In the meantime, you can select from our range of stylish fixed designs.

What if I'm not satisfied with my order?

Customer satisfaction is our top priority. If you're not happy with your purchase, please contact our support team at support@theinterlude.com, and we’ll do our best to resolve the issue.

Are there any special features in the posters?

Some of our posters include QR codes for quick access to your favourite songs, albums, or playlists, making it easy to relive those memories anytime.

How can I stay updated on new collections and exclusive offers?

Join our email list to be the first to know about fresh drops and special deals.

How do I contact customer support?

You can reach us via email at support@theinterlude.com or through our contact form on the website.

Where are you based?

We are proudly rooted in the UK, immersed in the local music culture and community.

Do you offer bulk orders for events?

Yes, we offer bulk orders for events, festivals, and special occasions. Contact us at info@theinterlude.com for more details and special pricing.

Do you create all the artwork?

While we create most of our artwork in-house, some pieces, like our minimal poster designs, are crafted by talented external designers to bring you a diverse range of styles.